FAQs
Find answers to common questions about scheduling, treatments, payments, and our skincare shop. Can't find what you're looking for? Reach out and we'll help.
Treatment Consultations
I'm a new client, how do I schedule?
A New Client Consultation is required for all new clients, regardless of what treatment you are interested in.
If you are wanting to schedule with Kelli, you will need to call the office directly.
What does the deposit for a new client consultation go toward?
Your deposit can be used day of consultation only on; Dysport, Botox, skincare products, pre-payments for treatments and packages. If desired, toxin may be injected at this appointment. Additional treatments will be scheduled for a later date.
If you do not purchase anything at the consultation, the amount will go to the provider's time.
What is your cancellation policy?
We require 48 hours notice before your reservation time in order to avoid a cancellation fee.
Fees are based on the length of the appointment:
30 minutes – $50
60 minutes – $100
60+ minutes – $150+
You can cancel or reschedule your appointment directly through our online booking platform.
What happens if I'm late to an appointment?
If you arrive more than 10 minutes late for an appointment, we'll do our best to see you, but you may be asked to reschedule and charged a late fee.
How do I log into my portal?
You should have an email from "Jane," our booking system.
You can also log in HERE
What's your return policy on treatments?
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for any additional treatments needed to achieve desired results.
General
What are your working hours?
Monday – Friday, 9:00AM – 6:00PM.
Do you take insurance or CareCredit?
We do not take insurance or CareCredit at this time.
Does The Skin Clinic have a referral program?
Yes! When your referral leaves your name on their intake paperwork as their referral source, we’ll automatically add $50 to your account.
Due to privacy laws, we cannot discuss individual referrals with you; so we won’t tell you who the $50 is from.
Products
How do I buy a gift card?
You can purchase a gift card in store or online.
Link to purchase one is here! You will need to have an account to purchase online.
Do you ship products?
Yes! Check out our shop to have our products shipped to you. We ship to all 50 states — no international shipping at the moment.
What's your return policy on products?
We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
What's your policy on gift certificates?
We do not offer refunds on gift certificates. Gift certificates are not redeemable for cash.
